Reservation Policy

Our policy outlined below guarantees that your payment will be refunded (excluding a small handling fee of 100 NOK) if you cancel your reservation in a timely manner. The pre-payment also gives you a guaranteed reservation which secures the rooms you booked. This is advantageous, especially in the high season when some hotels might get overbooked and some hotel owners will honor pre-paid reservations over other types of reservation. Once we collect your payment you will receive an email with confirmation for your booking and for your stay at the hotel.

Bookings 21 days or more before arrival:

If the booking is made more than 21 days in advance of arrival, a 5% non-refundable deposit will be collected to guarantee the reservation (minimum deposit is 400 NOK, approx. EURO 50.- and US$ 65.-).

The remaining balance will become due and payable 7 days prior to arrival. You will then receive the confirmation for your stay.

Bookings made within 7 days of Arrival:

If the booking is made 7 days or less before arrival, we will ask you to pay the full amount at the time your booking is confirmed. Your confirmation will be available as soon as possible.

Cancellation Policy:

Should it occur to you that for whatever reason you must cancel you booking, please do so as soon as possible.

How to cancel:

Cancellations must be made in writing, quoting the booking, either by Fax to +47 31 30 62 30 or e-mail to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Please note that your cancellation has been acknowledged and accepted only when you receive a cancellation confirmation. Proof of sending is not regarded as proof of delivery.

No-show and early check out:

No-show (failure to check in without prior message or cancellation sent to us) or early departure without prior notice to us is charged 100% of room revenue.

Before 21 days prior to check-in:

We will refund the reservation amount minus a handling charge of at least five percent with a minimum charge of 100 NOK.

Cancellations received 7(seven) days before arrival:

As a rule, one night's room charge for all rooms is levied and we will refund the remainder. The charge may be higher or lower as the case may be.

Before payment:

No charges are due until your booking is confirmed, that is, when you have secured your room reservation by submitting your PayPal payment (Read: How does PayPal work).

After check-in date:

After the check-in date, the no-show policy applies, i.e. if there is no prior notice to us, usually 100% of the room charge for the entire stay will be levied.

All credit card refunds will be processed in a timely manner. The refund process is dependent on your billing cycle with the credit card company. Once the refund instructions leave our office it can take anywhere from 10 - 45 working days for the proceeds to arrive in your account.

Amendments:

An amendment to the original reservation can be made subject to the availability of rooms.

If the amendment results in a refund of payment (reduction of stay or number of rooms), a handling fee will be charged on the amount to be refunded equivalent to 5 % or minimum of NOK 400.- whichever is greater.

Check In/Out Time:

Normal policy of hotels displayed on our web site is for check in time from 3:00 PM (15:00 hrs.) and the check out time before Noon (11:00 hrs.).

Credit Card Declined:

If the credit card you are using is not accepted by PayPal for any reason, you will be given the option to enter the details of an alternative payment. Otherwise, we may no longer be able to guarantee your reservation.

Travel Insurance:

We strongly recommend that all clients take out travel comprehensive insurance when making a booking.

We recommend that insurance covers loss of deposit and other monies through cancellation, loss or damage to personal baggage and loss of money, medical expenses, and additional expenses to cover hotel accommodation and repatriation costs should any services need to be extended or curtailed due to illness or other insurable risk.